You will find a lot of shared hosting providers available, but most of them are resellers who have limited resources, particularly in terms of support. A good way to distinguish them is the option to reach the company over the telephone. The type of support that you'll receive through this channel of communication varies based on the service provider - several of them offer dedicated phone support, various others offer basic and customer support only because some matters are more time-consuming and it's much easier to be resolved through a ticket, particularly when the situation has to be escalated. However, it is good to find that you could always get in touch with your web hosting supplier since there are many small-scale matters that can be resolved efficiently and in a timely manner with a phone call, not mentioning that you're able to get additional info for the services even before you become a customer.

Phone Support in Shared Hosting

All our shared hosting plans come with telephone support fourteen hrs per day even on official holidays, therefore if you do not have an account yet, you can give us a call and learn more about our solutions or whether we'll meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States of America, the United Kingdom and Australia, so that you'll be able to contact the number which is nearer to you. If you're a current customer, we can assist you promptly with all of the general and billing matters and with various technical issues in order to save you time and efforts - we acknowledge the fact that often it is quicker to speak with a live person so as to get things done promptly. Certainly, some matters simply cannot be resolved over the phone, so in such a case you can take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you when you have any queries about the semi-dedicated server packages that we offer. Whether you want to find out more about the packages, you have a billing issue or some general problem, you can call us. Despite the fact that some more technical problems may need a support ticket to give some time to our tech support team to investigate, we'll assist you with a number of technical questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the USA, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we have an international number where you'll be able to contact us.