Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Online Control Panel you’ll find a comprehensive Help section offering lots of how–to articles and frequently asked questions. They are answered by our support team of skillful technicians. Simply type in your question and our clever system will return the best answer.

  • Top quality support service

  • Tutorial Video Clips

  • We have prepared a selection of instructional video tutorials that visually illustrate how you can take care of a common problem related to your shared hosting plans account. You can find the instructional video clips in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7 customer support service with a 1–hour response time guarantee. Our team of competent technical support engineers will be online for you to answer all the inquiries that you may have. During non–busy times, a response will be offered in even less than twenty minutes.