Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst browsing through your website files or changing various settings. The ticketing system is being monitored 24x7 by our customer service team and the response time is no more than 1 hour, but it rarely takes more than twenty minutes to get assistance. Unlike other companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and request information relating to any billing or technical issue. In addition, you can see a collection of articles, which will help you deal with the most commonly encountered complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting plans, which implies that you will not require some other platform to touch base with our customer care team – you can do this on the spot in case you experience a problem. Sending a new ticket requires several mouse clicks and finding an older one is equally simple. With our smart search filter, you can swiftly track down any ticket that you’ve opened in the past. You can send a ticket at any moment since our client care staff members are at your disposal 24-7 and answer in less than an hour, even though it rarely takes this much to receive a reply. With Hepsia, you will have everything in a single place and you can just forget about needing to go through 2 or more platforms to fix a simple problem.