A ticketing system is the most widespread channel of correspondence that hosting companies offer to their clients. It’s most often part of the billing account and is the easiest way to solve a problem that takes a certain period of time to investigate or that has to be forwarded to a system administrator. Thus, all replies supplied by either side will be stored in one location in the event that somebody else wants to work on the given problem and the info in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which goes to say that you will need to log in and out of at least 2 accounts to carry out a specific task or to reach the hosting company’s technical support staff. If you’d like to manage a couple of domain names and each one of them is hosted in its own account, you will need to use an even larger number of accounts simultaneously. Plus, it can take considerable time for the provider to reply to your ticket.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst browsing through your website files or changing various settings. The ticketing system is being monitored 24x7 by our customer service team and the response time is no more than 1 hour, but it rarely takes more than twenty minutes to get assistance. Unlike other companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and request information relating to any billing or technical issue. In addition, you can see a collection of articles, which will help you deal with the most commonly encountered complications yourself.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting plans, which implies that you will not require some other platform to touch base with our customer care team – you can do this on the spot in case you experience a problem. Sending a new ticket requires several mouse clicks and finding an older one is equally simple. With our smart search filter, you can swiftly track down any ticket that you’ve opened in the past. You can send a ticket at any moment since our client care staff members are at your disposal 24-7 and answer in less than an hour, even though it rarely takes this much to receive a reply. With Hepsia, you will have everything in a single place and you can just forget about needing to go through 2 or more platforms to fix a simple problem.