Customer Support Channels
A 60–Minute Ticket Response Guarantee
Every single support request you submit to us will be replied to within maximum sixty minutes. If for any reason whatsoever your trouble ticket or email requires additional assistance from an administrator, we’ll forward it and leave a comment to inform you that your matter is being worked on. If you order the Managed Services package, all of the server management tasks included there will be completed at a time that is convenient for you.
A Premium–Quality Client Care Service
Our technical support staff will be online for you 24/7 should you need assistance while working with our Online Control Panel or with any of the apps that we pre–install on your behalf on the dedicated web hosting server. What is more if you need help handling all the standard admin tasks on your dedicated web hosting server, you can have a look at the Managed Services package, that includes data backup hard drive space, Operating System updates on a weekly basis, software installation and troubleshooting services, server monitoring and rebooting services, etc.
An Intuitive Help Section
We have provided the Online Control Panel with a fully detailed knowledge base, which features extensive explanations of all its features and functions. Moreover, we have created exhaustive video tutorials that will further reveal to you how to perform a certain action or solve a commonly experienced problem. All the help articles and the tutorial video clips are readily accessible from each section of the Online Control Panel through the Videos and Help buttons in the top right corner.