The presence of the customer and technical support that a shared hosting company offers can tell you a lot about the services that they provide too. When you are allowed to use just emails or tickets, you have most likely come across some reseller and not the web hosting supplier. When this is the case, you will probably have to wait for a couple of days to get an issue resolved as your reseller may not be checking their communication regularly or they may have to consult with the actual hosting company for extra help. When the supplier offers you various means of communication with fast response time that are available at any moment, they're almost certainly the top provider, not a reseller. So you'll receive timely assistance and excellent support because they will have instant access to the servers where your account is. Whatever the issue - technical or sales, it's generally better to have the option to get hold of your website hosting company directly by using your favourite way of communication.

24/7 Customer Support in Shared Hosting

The customer and tech support services for all our shared hosting packages are twenty-four-seven, thus you can forget about waiting for a few days in order to get assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an e-mail message. If you do have an account, you'll be able to open a support ticket in addition to the other three options for contact. You can pick the most appropriate way to contact us depending on what your location is or the equipment you're using. We will help you for almost any webhosting-related question that you have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a ticket, but even then the maximum response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated hosting plans that we offer feature 24/7 customer and technical support, which means that whatever the problem you have, you're able to contact us and we'll give you a hand without delay. Our guaranteed answer time for each email or ticket that you open via your Hepsia web hosting Control Panel is only 1 hour; the actual response time hardly ever exceeds 20 min. In addition, we provide telephone support with multiple local numbers around the world plus a live chat, so that you'll be able to get in touch with us and find additional info about our services even if you don't have an account yet. We are able to help you with any question or a difficulty you may have - payment methods, plan specifications, email configuration, hosting account settings, etc. If you employ our services, you will not ever experience a scenario where you need to wait for a couple of days to get a problem solved like you may have to do with many other service providers.

24/7 Customer Support in VPS Servers

Each VPS server package that we provide comes with 24/7 customer and technical support, therefore in case you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you will be able to contact us anytime, even weekends and holidays. For your convenience, we offer different ways of communication - phone support with several local numbers globally, live chat, e-mail messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems because it'll be easier to keep track of what's going on. The maximum guaranteed response time for all of the emails and tickets is sixty minutes, but it hardly ever takes that long to receive assistance. When you acquire the Managed Services upgrade that we supply, our admins can also assist you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum answer time warranty, you will enjoy prompt support when you acquire a dedicated server from our company. Our customer and technical support teams are available 24/7/365, which means that every time you open a support ticket via your billing account or you send an e-mail message related to any issue with the server or the pre-installed software on it at any time of the day, you will receive an answer within 1 hour, even during holidays. Our ticketing system is the best option when the issue in question needs a longer period of time to be solved or in case it needs to be sent to our administrators, as it's much easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to call us or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also support you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.