If you’ve ever got any inquiries in regards to your web hosting package or if you experience a problem with your sites, you will need to touch base with the web hosting provider’s tech support team. It may not make any difference how quickly they’ll respond when you have an enquiry of a generic nature, but an issue such as an aborted script update, for instance, may result in your website becoming broken or unavailable on the web. And the longer you wait for the support team to help you, the longer the website will be inoperative. In case you offer goods or services online, any downtime will affect your website in a destructive way and you may lose existing or prospective clients. Many hosting providers, chiefly resellers, reply to emails and trouble tickets within 24 hours, but in the electronic epoch this is far too long, since visitors will scarcely ever return to a site that isn’t working properly over lengthy periods.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum reply time for any tech support ticket that you post or any email that you send is only 1 hour, even in case you contact us during weekends and official holidays. Irrespective of the nature of your enquiry or problem, we’ll help you momentarily and will supply you with the required info to fix any problem with your websites. The real reaction time typically doesn’t surpass fifteen to twenty minutes, which means that you can forget about waiting for hours and hours on end to get an issue solved or what is even worse – waiting all day only to get a response that more info is needed while nothing’s resolved. We will give you assistance at once simply because we know just how precious time can be in the dynamic digital age. The 60-minute response guarantee is valid for any technical or billing query that you may have about our shared hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our technical support staff reps will be at your service all the time and they will answer any ticket that you post from our hosting Control Panel within maximum 1 hour. The ticket response time is guaranteed irrespective of whether you have a general inquiry relating to your semi-dedicated server or you experience a certain obstacle and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we will be there to help you, as we’re available 24-7 to handle any billing, general or technical issue. If you get in touch with us about anything that is within our capability, we’ll solve it before we respond, which suggests that you will not have to wait for hours or days while the problem persists. If there is something that you need to do on your end, we’ll supply you with the necessary details – what workable solutions to try, what actions to take, etc.