1 hour ticket response
Our team of technical support engineers is specialized in giving swift answers to each of your inquiries. We’ll examine your ticket the minute it is submitted and will reply back with a solution to your problem within less than one hour after the client support ticket submission. As a matter of fact, our average ticket response time is twenty minutes.
A Premium Help Desk Service
Each member of our customer care staff has several years of experience in the shared hosting plans realm and the vast majority of them have been with us for at least five years. They all are ready to reply to all your questions in the most professional manner possible.
An Intuitive Help Center
Integrated into the Online Control Panel is an easy–to–navigate Help section, which features different sources of information. You can search through a constantly updated knowledgebase offering web hosting account administration articles and web site administration articles, watch our educational video tutorials or have a look at the F.A.Q. library.