A live chat is a real-time method of communication between a hosting company's support crew and its customers. It is a very efficient way to get some information about the website hosting services or get some issue resolved because you are talking to a live agent. The advantages of using a live chat service instead of calling or opening a trouble ticket are the smaller chance of mistakes when you exchange data such as usernames or domain names, the quicker response time because the communication is real-time and the fact that you don't have to stay on the chat constantly - you're able to do something else while the agent examines the issue involved. In addition, you're able to become a part of a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone rates that you will have to pay if you're calling to another country.

Live Chat Support in Shared Hosting

Along with the phone and ticket support, we provide live chat support too. You will be able to get in touch with us every day, which includes weekends and holidays, and we can give you more info about the shared hosting plans that we offer in case you are not a customer yet, or about basic and billing questions when you already have a user profile. Though for entirely technical matters you need to open a trouble ticket to the technical support team, because such issues require additional time to be dealt with, you may still contact us through our live chat for some tech details. To give you an example, we're able to assist you to set up an e-mail address in your email client or troubleshoot a variety of problems, saving you lots of time. Even if our telephone lines are already off for the day, you can talk with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is available every day, even on holidays and weekends. It's the perfect way to learn more about our semi-dedicated hosting plans in case you do not have an account yet or to have a problem resolved in case you're a customer and our support representatives will assist you right away no matter what time of the day you join our chat. In case you are unsure which plan is more appropriate for your websites, if you need a piece of advice whether you should obtain a specific upgrade and how to obtain it or in case you have troubles installing an email account on your machine, you will be able to contact us and we'll provide you with the needed details in a timely manner. Our live chat is available even after our telephone lines go off for the day, which means that when you have an account here, you can rest assured that you'll always benefit from instant help with any kind of question or trouble that comes up.